A global energy and utilities provider working toward a net-zero emissions future. The organization aims to embrace sustainability, enhance operational efficiency, and navigate complex regulatory and technological changes to stay ahead in a dynamic market.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Challenge
The global push for a sustainable, net-zero future presented both opportunities and major challenges for the client. Volatile market conditions, shifting geopolitical scenarios, and regulatory pressure meant the energy provider had to:
Accelerate clean energy adoption while maintaining reliability.
Respond to local and global energy sovereignty initiatives.
Integrate emerging technologies like AI, SMRs, and next-gen renewables.
Manage growing customer expectations with limited operational resources.
What did
Techwave Solutions do
Techwave Solutions applied a multi-pronged strategy focused on cloud integration, digital innovation, and regulatory resilience. Our goal was to help the client build a responsive and future-ready ecosystem.
Cloud Infrastructure & Digital Readiness – Techwave designed and implemented a scalable cloud platform to unify operations across regions. This infrastructure enabled faster product launches, real-time energy monitoring, and streamlined compliance reporting.
Generative AI for Customer Service & Grids – We integrated AI-driven solutions to manage smart grids and customer queries, enhancing response time and decision-making. Techwave also enabled predictive analytics to anticipate energy demand and support grid stability.
Policy & Compliance Support – Navigating evolving energy regulations, Techwave helped develop a compliance-ready framework to align clean energy initiatives with national and international policies.
Technology Modernization – Techwave facilitated pilot programs for Small Modular Reactors (SMRs) and initiated research collaborations on next-gen nuclear technologies and green hydrogen.
The Results
- 50+ clean energy initiatives delivered across departments
- 13B USD in AI-backed market potential leveraged
- 40% reduction in clean service launch times
- AI-integrated grids improving energy reliability and customer satisfaction
- 75% increase in customer experience metrics through automation
